Multilingual Customer Service Agent

6 days ago


Oslo, Oslo County, Norway Cross Border Talents Full time

Job Description:

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We are looking for a motivated Norwegian Customer Support Agent to join our team in Riga. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through various communication channels.

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Responsibilities:

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  • Handle incoming requests from clients via phone, chat, and email, ensuring swift and efficient resolutions.">
  • Log case resolutions in the contact center tool to maintain accurate tracking of interactions.">
  • Escalate priority cases to team leads when necessary, guaranteeing critical issues are resolved promptly.">
  • Collaborate with internal and external contacts to deliver top-tier customer experiences consistently meeting quality standards across all touchpoints.">
  • Achieve project KPIs, including response time, handle time, and resolution rate.">
  • Participate in ad hoc tasks that contribute to improving service and KPIs.">
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Requirements:

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To succeed in this role, you must possess:

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  • Upper-intermediate Norwegian (B2) and fluent English (C1) for both verbal and written communication.">
  • Previous experience in outsourced customer service is an advantage.">
  • Willingness to relocate to Riga or already residing in Latvia.">
  • EU citizenship or a valid work permit for Latvia.">
  • Computer literacy with a typing speed of at least 50 words per minute and 90% accuracy.">
  • A positive attitude, being optimistic, friendly, and self-motivated with a strong focus on problem-solving.">
  • Ability to work effectively within a team with a service-oriented mindset.">
  • Flexibility to work shift hours and adapt quickly to changing priorities.">
  • A clean criminal record and willingness to participate in a background check during the recruitment process.">
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What We Offer:

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In return for your expertise, we provide:

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  • Paid training and continuous professional development opportunities.">
  • Flexible shifts within operational hours of 7:30 AM - 12:30 AM, Monday to Sunday (40 hours per week).">
  • The possibility of hybrid work after the initial 3 months based on performance.">
  • Relocation support to help you settle in Riga.">
  • A modern and dynamic work environment in a pleasant workspace.">
  • Numerous opportunities for personal and professional growth.">

Employee Benefits:

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Our comprehensive benefits package includes:

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  • Premium medical insurance for you and your family, covering routine health checks, dental, vision, prescription drugs, and mental health support.">
  • The flexibility to work from home for late shifts ending after 9 PM, allowing for better work-life balance.">
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Ready to bring your customer service expertise to our team? Apply now and start your exciting journey in Riga.



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