Operational Excellence Manager
2 days ago
Unlock the world and make it safer through innovative identity technologies at Idemia.
We are seeking a Service Centre Operations Manager to handle daily business related to the service center and the legal entity of the site in Stavanger.
About the Role
Main Responsibilities
- Achieve annual budget, Gross Margin and Production Variance targets
- Define and implement the optimised organization to improve the efficiency of the operation and reduce the global resource allocation
- Motivate and engage the resources to ensure excellent quality, customer satisfaction and high attendance levels
- Manage the capacity and resources consumption of the site
- Work closely with the country sales team to win opportunities, projects
- Drive continuous improvement activities in the Services Centre
- Be responsible for quality and security compliance
Requirements
- Engineering background, degree or equivalent
- Experience as a manager for an operation equivalent to a Service Centre
- Management of teams / strong leadership of mixed employee teams in a sales and customer service environment
- Experience working in a multinational company or wider industrial business experience (automotive industry, electronic construction or equal).
- Process engineering and/or efficiency optimisation
- Practical experience of successful use of best practice methodologies: Lean, 5S, Kaizen, 6 Sigma
- Fluent Norwegian language, as well as English
- Strong communication skills including influencing and persuading skills
About Idemia
We serve our clients in 180 countries thanks to our 15,000 employees worldwide.
This role is fully on site connected to our site in Stavanger.
What We Offer
As our new Service Centre Operations Manager, you will be part of a dynamic and innovative organization that is shaping the future of identity technologies.
We offer a challenging and rewarding role with opportunities for growth and development.
Join us and become part of a talented team that is making a real difference in the world.
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