Service Centre Operations Manager

1 month ago


Stavanger, Rogaland, Norway Idemia Full time
About the Role

We are seeking a highly skilled and experienced Service Centre Operations Manager to join our team in Stavanger. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of our service centre and legal entity.

Key Responsibilities
  • Achieve annual budget, Gross Margin and Production Variance targets.
  • Be responsible for corrective actions to meet the targets or compensate the deviations. Be responsible of the yearly budget construction.
  • Achieve, with the local teams, the objectives related to the operational KPIs.
  • Define and implement the optimised organization to improve the efficiency of the operation and reduce the global resource allocation.
  • Motivate and engage the resources to ensure excellent quality, customer satisfaction and high attendance levels.
  • Be responsible of the monthly forecast process and update.
  • Manage the capacity and resources consumption of the site.
  • Work closely with the country sales team to win opportunities, projects.
  • Drive continuous improvement activities in the Services Centre.
  • Be responsible for quality and security compliance.
Requirements
  • Engineering background, degree or equivalent.
  • Experience as a manager for an operation equivalent to a Service Centre.
  • Management of teams / strong leadership of mixed employee teams in a sales and customer service environment.
  • Experience working in a multinational company or wider industrial business experience (automotive industry, electronic construction or equal).
  • Process engineering and/or efficiency optimisation.
  • Practical experience of successful use of best practice methodologies: Lean, 5S, Kaizen, 6 Sigma.
  • Fluent Norwegian language, as well as English.
  • Strong communication skills including influencing and persuading skills.
About Idemia

We are a global leader in identity and security solutions, with a mission to unlock the world and make it safer through cutting-edge technologies. Our innovations and solutions are used by millions of people around the globe, and we are committed to delivering exceptional quality and customer satisfaction.



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