Front Desk Associate

3 days ago


Oslo, Oslo County, Norway Royal Caribbean Group Full time
About the Role:

The Front Desk Associate is an integral part of the Royal Caribbean Group team, working at the heart of our operations. As a key point of contact for guests, the successful candidate will provide a warm welcome, ensuring a seamless start to their stay.

Key Responsibilities:
  • Manage front desk operations, handling check-ins, check-outs, and guest inquiries.
  • Process payments, handle cash transactions, and maintain accurate records.
  • Respond to guest complaints and concerns, resolving issues in a professional and courteous manner.
  • Stay informed about hotel policies, procedures, and local attractions.
Requirements:
  1. Minimum one-year experience in a front desk or customer service role.
  2. Excellent communication and interpersonal skills, with a strong focus on empathy and problem-solving.
  3. Ability to work accurately and efficiently in a fast-paced environment.
  4. Basic knowledge of accounting principles and cash handling procedures.


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