ITSM/ITAM Expert

Digital Transformation Opportunity

We are seeking an experienced ITSM/ITAM expert to join our team as a ServiceNow solutions architect. In this role, you will design and implement scalable, secure, and aligned ServiceNow solutions to support our digital transformation initiatives.

Key Responsibilities

1. Design and Implement ServiceNow Solutions: Collaborate with business stakeholders to understand requirements and translate them into effective ServiceNow solutions. Define and enforce best practices, standards, and guidelines for ServiceNow development and integration.
2. Lead Solution Implementation: Lead end-to-end implementation of ServiceNow solutions across ITSM (Incident, Problem, Change, Service Catalog, Knowledge), ITAM (Hardware & Software Asset Management). Integrate ServiceNow with third-party tools and enterprise systems.
3. Develop Custom Solutions: Create custom ServiceNow solutions and workflows for various business needs, focusing on integrations and automation. Leverage ServiceNow APIs, web services, and Orchestration capabilities to extend platform functionality.
4. Provide Technical Support: Troubleshoot complex technical issues related to ServiceNow configurations, customizations, and integrations. Support ServiceNow upgrades, patches, and ongoing enhancements with minimal disruption to business operations.
5. Foster Stakeholder Engagement: Engage with key business stakeholders to gather requirements, provide regular project updates, and present technical solutions.

About Infosys

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 50+ countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next.