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Store Operations Manager
2 weeks ago
Lululemon Athletica is an innovative performance apparel company focused on creating transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in.
We focus on creating positive change to build a healthier, thriving future, including creating an equitable, inclusive, and growth-focused environment for our people.
Job Description
The Assistant Manager role is an essential part of the store leadership team, impacting team member and guest experience every day. As a key leader, you will be responsible for leading and coaching team members, holding the team accountable to results, and ensuring an outstanding guest experience in the store. You will also accomplish administrative and operations-focused activities, including floor management and scheduling.
Key Responsibilities
- Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
- Support Store Manager in building a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive store operations.
- Engage in ongoing learning and development of team members (i.e., Educators and Key Leaders) consistently and equitably by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns.
Working with Others
- Establish supportive and productive relationships with all team members, focusing on personal and professional development.
- Collaborate with team members to ensure an optimal guest experience that values guests' time and supports store operations.
Guest Experience
- Support team members (e.g., leading by example or coaching) to ensure a great guest experience, including assessing guest needs, providing technical product education, and supporting in-store transactions and omnichannel programs (e.g., buy online pickup in store, phone sales, and ship from store options).
- Move dynamically on the floor to assess and fulfill the needs of the business, team, and guests.
- Resolve guest feedback and address emergent issues, including guest escalations and emergency requests, helping to 'make it right' for guests.
Operations
- Implement the Store Manager's vision for the store and cascade to team members.
- Partner with Store Manager to review business data and metrics to inform planning processes.
- Provide salesfloor leadership to team members, including planning salesfloor coverage and making decisions to maintain efficiency and effectiveness of salesfloor operations.
Required Skills and Qualifications
This role requires work experience in leadership or people management. The ideal candidate will have a proven track record of leading teams, driving results, and delivering exceptional customer experiences. Additionally, they will possess strong communication and interpersonal skills, with the ability to build relationships with team members and guests alike.
Benefits
At Lululemon Athletica, we care for and invest in the whole person – body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer extended health plans, paid time off, savings plans, generous employee discounts, fitness/yoga classes, parenthood top-up program, and personal and professional development programs.