Supply Chain Optimizer

2 weeks ago


Oslo, Oslo County, Norway Wolt Full time

The Operations Specialist plays a crucial role in driving successful supply chain management for Wolt. You will oversee the optimization of courier activation and early lifecycle stages, focusing on delivering seamless experiences and maximizing courier engagement.

Key Deliverables
  • Owning and optimizing the early lifecycle activation journey of couriers, ensuring smooth onboarding and engagement;
  • Designing and executing tailored activation strategies to elevate courier satisfaction and loyalty;
  • Acting as a bridge between onboarding and activation processes, fostering seamless transitions and minimizing courier churn;
  • Developing and continuously improving standard operating procedures to enhance courier activation, motivation, and long-term retention;
  • Monitoring key performance metrics to understand activation drivers and making data-driven decisions to adjust strategies;
  • Pioneering new approaches to activation and engagement, utilizing creativity and data to drive meaningful outcomes;
  • Communicating effectively with courier partners through engaging and motivational touchpoints to promote high levels of activity during critical times;
  • Staying adaptable and responsive to changing external factors such as demand fluctuations, special events, and market-specific trends;
  • Driving innovation and continuous improvement initiatives within the courier activation framework to identify gaps and implement scalable solutions.


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