Application Support Professional
5 days ago
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We are seeking a skilled technical support specialist to join our team at TN Norway. As a technical support specialist, you will be responsible for providing exceptional customer support and service through our dedicated support portal. You will also work closely with our Product and Professional services teams to find and implement solutions for our customers.
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Main Responsibilities:
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• Provide customer support and service through our dedicated support portal
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• Classify and categorize reported issues
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• Work closely with our Product and Professional services teams to find and implement solutions
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• Adhere to contractual SLAs (Service Level Agreement) Time to First Response Time to Resolution
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Requirements:
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• Experience with customer support and service
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• Strong communication and interpersonal skills
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• Ability to work in a fast-paced environment
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• Fluency in English and Norwegian (written and verbal)
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Preferred Skills:
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• Knowledge of CRM software and ticketing systems
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• Experience with digital literacy
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• Familiarity with on-call opportunities
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