Robotics Systems Specialist

3 days ago


Oslo, Oslo County, Norway Intuitive Full time
Job Overview

At Intuitive, we're changing the face of surgery by utilizing our innovative robotic surgical device. We're seeking a highly skilled Field Service Engineer to manage Customer Technical Relations and drive technical escalations across our product portfolio.

This role requires strong analytical and problem-solving skills to effectively troubleshoot and repair our systems. You'll work independently to prioritize technical support requests, establish expectations with customers and internal stakeholders, and identify opportunities for process enhancements.

Key Responsibilities:

  • Serve as a senior technical expert for all system platforms, providing guidance and support to junior engineers and customers.
  • Analyze customer requirements to ensure effective system installation, including pre-site planning and coordination.
  • Manage scheduled and unscheduled appointments to maintain system reliability and uptime guarantees.
  • Use discretion and independent judgment to assess system functionality and make repairs.
  • Identify opportunities for product or process enhancements and provide feedback to Product Support and Engineering teams.
  • Provide on-site technical support and training to junior engineers and customers.
  • Engage in service contract renewal discussions to present the value proposition of Intuitive's service offerings.
  • Assess customer training needs and provide technical training and support as required.
  • Independently manage administrative duties, including spare parts inventory, returned material authorizations, and data management.

Benefits

We offer a comprehensive benefits package, including competitive salary, health insurance, retirement plan, and paid time off.

About Us

At Intuitive, we're passionate about transforming surgery and improving patient outcomes. Our team is dedicated to innovation, quality, and customer satisfaction.



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