Brand Ambassadors and Guides

1 day ago


Oslo, Oslo County, Norway Arc'teryx Limited Full time

About Our Brand

Arc'teryx Limited is a leading manufacturer of high-performance outdoor apparel and equipment. We are committed to creating innovative products that meet the needs of outdoor enthusiasts, while also providing exceptional customer service and support.

We believe that the mountains transform us, that how we adventure matters, and that there's always a better way. As a Product Guide, you will play a critical role in helping our customers achieve their outdoor goals, while also promoting our brand values of inclusivity, innovation, and sustainability.

Key Responsibilities

  • Delivering a best-in-class brand experience to our customers through sharing technical product knowledge and supporting with problem solving.
  • Building a strong understanding of our products and seamlessly weaving this information into customer interactions in an authentic way.
  • Championing Arc'teryx as a brand ambassador both in-store and in the community.
  • Developing your passions both in and out of the store with the support of the team.
  • Supporting in elevating the customer experience by working with the store leadership team on projects and brand initiatives.
  • Providing feedback on merchandising and in-store experience to help drive sales.
  • Maintaining an open, collaborative relationship with your team and store leadership.
  • Supporting with and participating in various store tasks as assigned by the leadership team.
  • Answering store phones and responding to customer inquiries in a timely and professional manner.
  • Utilizing the Point-of-Sale system to accurately and efficiently process customer transactions, including warranties, Used Gear trade-ins, purchases, and returns.
  • Receiving and unpacking boxes for inventory as required (boxes can weigh 5 - 30 lbs).


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