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Customer Success Strategist EMEA

3 weeks ago

Oslo, Oslo County, Norway Deel Full time
Company Overview

We are Deel, a leading platform helping businesses hire anyone, anywhere. Our unified yet diverse culture drives innovation and learning across our global teams, spanning over 100 countries.

About the Role

We are seeking an experienced Director of Customer Success to oversee and manage the customer journey for our SMB, MM, or Enterprise client segments in EMEA. As a strategic partner, you will cultivate a robust and high-performing success organization, collaborating with various internal teams to effectively engage, grow, and retain our customer base.

Key Responsibilities:
  • Develop, implement, build, and lead the EMEA customer success strategy in collaboration with executive team and leadership.
  • Drive strategy for an entire segment (MM/SMB/ENT), helping managers achieve their team metrics.
  • Build and lead the customer success function, including implementing technologies, building processes, driving the roadmap, and measuring team performance.
  • Develop deep relationships with largest customers, serving as their partner in achieving goals and desired outcomes.
  • Build robust cross-functional workflows with internal teams, including Sales, Product, and Engineering, to deliver exceptional customer experience driving growth and retention.
  • Activate and renew customer base, acting as the customer's main advocate within Deel.
Some Key Qualifications:
  • 8+ years of experience in a customer success leadership position, working cross-jurisdiction at unicorn start-ups or big tech companies.
  • Extensive experience in organizational/company design; designing company structures, performance frameworks, cross-functional processes, and using data-driven techniques to measure success.
  • A proven track record of achieving metrics, developing and deploying successful expansion plans.
  • Experience introducing and launching new technologies/strategies into existing operating models.
  • The ability to build from the ground up.
  • A relentless execution ethic and lots of energy.