Cloud Infrastructure Specialist
1 month ago
Overview
At Microsoft, you'll be part of a dynamic team responsible for delivering the core infrastructure and foundational technologies for our online services. This includes Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.
We're looking for a skilled Data Center Technician to join our Cloud Operations & Innovation (CO+I) team. As a CO+I DCT, you'll play a key role in setting up and performing hardware deployments, troubleshooting and diagnostics on equipment, and decommissioning hardware for simple changes and refreshes following standard procedures.
You'll have the opportunity to deepen your understanding of Data Center standard processes and procedures, develop mentoring skills while providing guidance to peers, familiarize yourself with security and data management procedures, and accelerate your career growth in the process.
The CO+I team is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.
We have a large global portfolio of over 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
We prioritize environmental sustainability and optimization in our data center design and operations, continuing to grow and evolve as we meet the ever-changing business demands that hold us as a world-class cloud provider.
Mission Statement: Empower every person and organization on the planet to achieve more. We come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.
Qualifications
- High school diploma or equivalent and basic knowledge of computer hardware and components AND proven experience supporting IT equipment or related technology.
- Ability to work shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays.
- This role requires you to be on-site, and the location has limited public transport. Your own form of transport is advised.
Background Check Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Responsibilities:
- Perform diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components with minimal customer and business disruption.
- Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
- Dismantles hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance.
- Follows procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management units, Technician Leads, and engineering specialists.
- Assists and provides guidance to other technicians to complete challenging or complex tasks.
- Completes required training aligned to the role and workload; observes more experienced technicians to gain hands-on experience and relevant on-the-job training.
- Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work.
- Pride and sense of accountability for the service quality, completeness, and resulting user experience; displays accountability and ownership of the data center facilities.
- Embodies our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Salary: $75,000 - $110,000 per annum depending on experience
Benefits: Industry-leading healthcare, educational resources, discounts on products and services, savings and investments, maternity and paternity leave, generous time away, giving programs, and opportunities to network and connect
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