
Product Quality Assurance Manager
4 days ago
XPENG is a leading electric vehicle manufacturer dedicated to providing innovative and sustainable solutions for the automotive industry. We are committed to delivering exceptional products and services that exceed our customers' expectations.
Role OverviewWe are currently seeking a Product Quality Assurance Manager to join our team. In this role, you will be responsible for ensuring the highest level of quality in our products and services.
Key Responsibilities:- Support and follow up on warranty claims for XPENG vehicles;
- Analyze warranty data to identify trends and provide insights that drive improvements in product quality and customer satisfaction;
- Collaborate with service teams, partners, and customers to resolve warranty-related issues effectively;
- Maintain detailed records of warranty claims and communications to ensure compliance and transparency;
- Develop and implement warranty policies and procedures in alignment with company standards;
- Provide training and support to Xpeng partners' personnel on warranty processes;
- Act as a point of contact for warranty inquiries, addressing customer concerns with professionalism and efficiency.
To succeed in this role, you will need to possess a Bachelor's degree in Business, Automotive Technology, or a related field, along with 2+ years of experience in warranty administration or a similar role, preferably in the automotive industry.
- Strong understanding of warranty processes, automotive components, and service operations;
- Excellent analytical and problem-solving skills, with high attention to details;
- Proficient in using warranty management systems and Microsoft 365;
- Outstanding communication and interpersonal skills, with the ability to work collaboratively with various stakeholders;
- Ability to handle sensitive customer issues with empathy and professionalism.
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