
Data-Driven Service Designer
19 hours ago
In this role, you will be responsible for pursuing and leading efforts to use data for customer insights, segmentation, and digital development within personalization.
Our goal is to create superior digital offerings and experiences for our customers through increased use of data.
Key Responsibilities:
- Pursue and lead efforts to use data for customer insights, segmentation, and digital development within personalization.
- Develop and maintain digital development roadmaps within digital personalization.
- Collaborate with marketing/ecom teams on initiatives within personalization and customer journey.
- Proactively seek opportunities for new technology and AI to enhance smoother customer experiences.
- Interact closely with business managers, specialists, and developers.
Requirements:
- Bachelor's or master's degree in a relevant field, such as business, marketing, engineering, or others.
- More than 3 years of work experience in relevant fields.
- Experience working with digital service development.
- Knowledge of customer behavior tools, analytics, and opportunities within personalization by using data/segmentation.
- An innovative mindset.
- Fluent skills in English, both oral and written.
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