
Customer Service Standards Champion
5 days ago
We're nShift, a company revolutionizing the shipping experience for millions of customers worldwide. Our cloud delivery management solutions empower e-commerce, retail, manufacturing, and 3PL shippers with seamless shipment and return processes across 190 countries.
As the Quality Manager in Customer Service, you will be responsible for driving exceptional customer experiences through data-driven insights and targeted initiatives. Collaborating closely with our Customer Service team, you will analyze quality trends, identify areas for improvement, and develop actionable plans to elevate our customer service capabilities.
This is an excellent opportunity to join a global leader in logistics and make a lasting impact on our customers' satisfaction. If you're a results-driven quality professional with a passion for delivering outstanding service, we encourage you to apply.
Key Responsibilities:
- Design a quality excellence framework for Customer Service.
- Establish and maintain standards for customer communication.
- Monitor and analyze quality metrics in customer interactions.
- Collaborate with Customer Service managers to enhance team performance and address skill gaps.
- Report on the effectiveness of quality initiatives to senior management.
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