Customer Service Excellence Lead

5 days ago


Oslo, Oslo County, Norway TN Norway Full time

At nShift, we are shaping the future of shipping with our innovative cloud delivery management solutions. We empower e-commerce, retail, manufacturing, and 3PL shippers with our seamless platform that integrates over 1000 carriers worldwide.

As the Quality Manager in Customer Service, you will lead the charge in driving exceptional customer experiences for nShift. Collaborating closely with a robust Customer Service team, you will identify areas for improvement and implement structured initiatives to elevate quality standards.

This is an exciting opportunity to join a global leader in logistics and make a tangible impact on our customers' satisfaction. If you're passionate about delivering outstanding service and have a proven track record in quality management, we encourage you to apply.

Key Responsibilities:

  • Develop and own a framework for quality excellence within Customer Service.
  • Document communication standards and drive continuous improvements in this area.
  • Monitor quality trends in customer communication, uncover areas for improvement, and plan actionable steps.
  • Identify training needs within the Customer Service team and support managers in improving output quality.
  • Ensure adherence to the implemented framework and report results to management.


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