Customer Experience Lead

3 days ago


Oslo, Oslo County, Norway Viaplay Group Full time

We are seeking a Customer Experience Lead to join our Commercial team at Viaplay Group. As the Customer Experience Lead, you will play a crucial role in driving various customer experience-related initiatives and ensuring seamless interactions between our customers and our services.

Key Responsibilities:
  • Develop and implement customer experience strategies to enhance customer satisfaction
  • Monitor and analyze customer feedback to identify areas for improvement
  • Collaborate with cross-functional teams to develop and execute customer-centric initiatives

This role requires excellent communication and interpersonal skills, as well as the ability to work independently and collaboratively with senior stakeholders.

You will be responsible for tracking and scrutinizing relevant NPS, customer lifetime, and churn metrics to inform fact-based discussions and decision-making.


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