Senior Digital Experience Strategist

2 days ago


Oslo, Oslo County, Norway Fortum Full time

At Fortum, we strive to create superior digital offerings and experiences for our customers. As a Senior Digital Experience Strategist, you will lead the design vision and strategy across various projects, ensuring design and UX excellence.

We are looking for a talented and passionate professional to join our newly formed Marketing Technology Solutions unit. This role reports to the Marketing Technology Solutions Director and supports various projects to enhance digital customer experience, digital marketing smartness, market-leading design, and user-friendliness.

In this role, you will:

  • Design and iterate on our digital customer journeys to ensure a smooth and efficient customer experience across relevant touch points.
  • Contribute to developing the service design domain within the Marketing Technology Solutions.
  • Support initiatives across customer journeys in Fortum Consumer Solutions, ensuring a professional and coherent experience in line with brand guidelines.
  • Drive innovation and creative excellence within the service design function.
  • Establish and enforce service design standards, processes, and best practices.


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