Customer Education and Adoption Lead

1 day ago


Oslo, Oslo County, Norway Timely Full time

As a Customer Education and Adoption Lead at Timely, you will be responsible for developing and executing education strategies that drive product adoption and retention. You will create learning programs that align with customer needs, demonstrating product value and ensuring engagement through creativity, fun, and a user-first approach.

Key Responsibilities
  • Develop and Execute Education Strategies: Create learning programs that align with customer needs, demonstrating product value and ensuring engagement through creativity, fun, and a user-first approach.
  • Leverage Data for Tailored Education: Personalize learning tracks by analyzing user behavior and segmenting customers to deliver highly relevant educational content, monitoring adoption trends and crafting resources to solve those issues quickly.
  • Build a Customer Community and Advocate for Success: Create a knowledge hub where users find answers, share experiences, and learn best practices, telling success stories that show Timely's business impact and encouraging advocacy through identifying power users and elevating them as product evangelists.

You will work closely with cross-functional teams to ensure educational programs are aligned with business priorities, including Product and Marketing to identify customer pain points and design learning materials that reduce friction in the user experience.



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