
Service Delivery Manager
4 days ago
Cognite is a leading provider of data-driven solutions for the industrial sector. We empower businesses to unlock the full potential of their data and drive digital transformation. Our cutting-edge Cognite Data Fusion (CDF) platform enables organizations to make informed decisions, optimize operations, and create new business opportunities.
Job DescriptionWe are seeking an experienced Service Delivery Manager to join our team. As a key member of our organization, you will be responsible for defining and delivering Packaged Service Offerings that align with our Sales and GTM strategies. You will work closely with cross-functional teams, including value engineering, key customers, field sales, delivery, and product development teams, to ensure seamless execution and maximum impact.
The ideal candidate will have excellent leadership and communication skills, with the ability to collaborate effectively with internal stakeholders and external customers. You will be responsible for guiding technical teams in creating Reference Architectures and value-based lead-in service offerings, as well as scope customer proposals and curate RFx's inline with the Service Offerings.
Key Responsibilities:
- Drive distribution of your Service Offerings across EMEA+AMER regions.
- Own the Service Offerings within a GTM segment, participating in coordinating cross-functionally to activate.
- Drive alignment across Product, Value Engineering, Marketing, and Sales, ensuring feedback loops, win/loss analysis are put into place to continue optimizing all elements of the Service Offerings.
- Identify effectiveness and impact of current Service Offerings with tracking and analysis, optimizing to achieve the best results.
Success Criteria
Measuring success in this role involves assessing the number of sales adopted Service Offerings being used, the efficiency and impact of lead-in offerings that reduces the length of customer proof of value, and the time it takes to accelerate user adoption and expand the number of use-cases for each service's led project.
Why Choose Cognite?
At Cognite, we believe in making a real and lasting impact in the tech industry. By leveraging data and analytics, we enable front-line workers and domain experts to make better decisions every single day. Join us in driving digital transformation and unlocking the full potential of your career.
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