
Operations Leader Norway
2 days ago
About Gordon Delivery
Gordon Delivery is a leading smart home delivery enabler for online grocery, pharmacy, and meal kit providers. Our expertise helps e-commerce businesses capitalize on new growth opportunities.
Our tailor-made tech platform for temperature-controlled deliveries has earned us the highest Trustpilot rankings in the Nordics since 2015 and the trust of leading food service and pharmacy companies. We offer circular solutions for e-commerce food home deliveries through our innovative sustainability initiative, Gordon Circular.
To take our journey to the next level, we are currently seeking a customer-centric, energetic, and highly motivated Operations Leader to join our Logistics Function in Oslo.
About the role:
The Operations Leader will lead and be responsible for the operational work at relevant Distribution centers according to the company strategy and goals. This person will coordinate the work of all distributions centers in Norway and work closely with the Workforce team acting as a liaison between various teams to ensure our delivery services and operational performance metrics exceed customer expectations and create long-lasting partnerships.
Responsibilities and objectives:
- Lead and oversee the operational work at the distribution center (DC), including planning and organizing tasks to ensure efficiency and smart working methods.
- Work to ensure the operation achieves the company's established KPIs and goals.
- Align and implement cost-efficiency activities for Gordon Delivery to be profitable.
- Participate in pre-sales activities during the onboarding of new customers.
- Build strong, long-term relationships with Delivery partners.
- Coordinate and follow-up with Delivery partners or customers regarding process compliance in the supply chain.
- Work with Workforce activities to align with logistics solutions and flows.
- Lead onboarding of new delivery partners.
- Participate in initiatives and projects within the logistics function as needed, based on role, assignment, and expertise.
We are looking for someone with:
- 2-4 years of experience in a leadership role within a similar operation.
- Experience within eCommerce companies.
- Preferably experience within the food or pharma industry.
- Experience with and understanding of working with key performance indicators (KPIs).
- Strong understanding of operational tasks/processes in a similar environment.
- Strong ability to build trust and foster relationships.
- Ability to multitask and effectively prioritize in a fast-paced environment.
- Process understanding and experience working with process development.
- Knowledge of systematic work environment management within production and/or logistics is a plus.
- Experience in implementing improvement initiatives focused on efficiency in a workforce-intensive environment.
- Experience in recruitment and onboarding of new employees.
- Experience in scheduling and staffing in compliance with relevant laws and regulations.
- Fluency in Norwegian and English (spoken and written).
About you:
- A humble team player who collaborates easily with others to achieve results, driven by finding the best solution for the operation.
- Well-organized, with great attention to detail and the ability to prioritize.
- Self-motivated, proactive and committed to achieving results.
- Profitability-focused, understanding what creates margins for the business.
- A true ambassador of Gordon Delivery Culture.
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