Customer Service Management Expert

4 days ago


Oslo, Oslo County, Norway TN Norway Full time
Key Responsibilities
  • Lead the delivery of ServiceNow projects, ensuring alignment with concurrent initiatives across other project teams within the Superior Customer Experience (SCE) Program.
  • Gather requirements, manage the product backlog, and validate DNV BUSINESS ASSURANCE BA's priorities and needs.
  • Support towards vision and roadmap development along with the program manager to be fulfilled by the development teams, ensuring alignment with business goals and strategic objectives.

Additionally, as a ServiceNow Product Manager, you will:

  • Oversee the design and implementation of the ServiceNow Customer Service Management (CSM) module, ensuring it meets business requirements and industry standards.
  • Work with internal and external stakeholders, including consulting teams, to maximize product value.
  • Lead the continuous development, deployment, and maintenance of ServiceNow capabilities in CSM to improve customer service operations and overall customer satisfaction in line with the SCE Program vision.


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