Customer Relations Manager

5 days ago


Oslo, Oslo County, Norway TN Norway Full time
Role Description

We are looking for a Customer Relations Manager to join our team at TN Norway. As a Field Service Engineer, you will be responsible for managing customer technical relations after the point of sale for all Intuitive Surgical products in an assigned territory.

Key Responsibilities
  • Senior da Vinci Surgical Technical Expert: Provide on-site technical support and training to junior field service engineers, ensuring maximum system reliability and uptime guarantees.
  • Pre-Site Planning and Installation Coordination: Analyze customer requirements to ensure effective system installation, providing coordination with customers to ensure timely completion.
  • Autonomous Management: Independently manage and schedule planned and unplanned appointments with customers to ensure maximum system reliability, functionality, and uptime guarantees.
Requirements
  • Education: College degree in applied science or engineering, or equivalent training/experience.
  • Experience: 5-10 years of experience as a Field Service Engineer, including experience in the medical device industry.
  • Skills: Strong written and oral communication skills, with excellent interpersonal skills, and strong administrative and record-keeping skills.


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