
Customer Success Manager Position
4 days ago
CET Norway is looking for a seasoned professional to fill the Customer Success Manager Position. As a key player in our organization, you will be responsible for leading a team focused on empowering customers with knowledge and capabilities.
About the Job- Lead a dynamic team to deliver innovative solutions and services to our customer base.
- Collaborate closely with our management team and market team to ensure service excellence.
In this role, you will have the opportunity to develop and execute the business plan for the services team, including setting and achieving goals. You will also be responsible for overseeing the services team's activities, ensuring alignment with business objectives.
Responsibilities- Oversee and drive the Services team's activities, ensuring alignment with business objectives.
- Identify and recommend new market opportunities to enhance growth.
- Develop and execute the business plan for the services team, including setting and achieving goals.
- Take ownership of customer satisfaction by collaborating with Implementation, Support, and commercial stakeholders to ensure service excellence.
- Actively contribute to sales efforts, working closely with other functions.
- Track and improve KPIs, including Quality, Finance, Efficiency, ESAT, CSAT, and NPS.
- Foster excellent communication with customers, delivering solutions that meet their needs and exceed expectations.
- Inspire, guide, and coach your team to deliver their best work.
- Enhance team members' skills and capabilities, and participate in collaboration meetings with customers.
- Promote and maintain a proactive approach to customer engagement.
- Actively contribute to CET Norway's management team.
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