
Customer Success Executive
4 days ago
Our Customer Success Executive is a key player in our Field Sales organization, working closely with our sales teams to drive strategic add-on and renewal business of Workday solutions within Large Enterprise customers.
Key Responsibilities:- Develop and maintain relationships with existing customers, focusing on upselling via deal management.
- Perform account planning for assigned accounts, coordinating with pre-sales and other resources to ensure strategic alignment.
- Drive strategic add-on and renewal business of Workday solutions within Large Enterprise customers.
- Coordinate cross-functionally with Workday's internal teams (pre-sales, digital, value & bid-management, marketing, technical, and sales support).
About You
Basic Qualifications:- ~8+ years of experience selling SaaS/Cloud-based ERP/HCM/Financial/Planning/ or Analytics solutions to C-levels from a field sales position.
- Experience negotiating deals with a variety of C-Suite Executives to close opportunities.
- Experience building relationships with existing customers for add-on or incremental business.
- Experience developing long-term account strategies with existing customers.
- Experience managing longer deal cycles beyond 6 months, with large deal sizes.
- Understanding of the strategic competitive landscape of the industry by staying up-to-date with trends and customer needs so you can effectively position Workday solutions within accounts.
- Experience leveraging and partnering with internal team members on account strategies.
- Excellent verbal and written communication skills.
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