
Maritime Operations Manager
4 days ago
**About Us**
V. Group is a global leader in ship management and marine services, adding value to vessel operations around the clock and worldwide.
We operate with a customer-centric approach, ensuring seamless delivery of crew management and crewing operations activities within assigned fleet cells.
This role requires close collaboration with Fleet Cells and the Crew Management Centre to meet service delivery standards as per contracts with customers, escalating performance issues when necessary.
Main Responsibilities:
- Serve as the primary point of contact for escalation of all crew matters between Fleet Managers and the Crew Management organization.
- Support Fleet Cells in managing crews regarding on-board performance and procedures.
- Evaluate and ensure that Crew Management delivers upon Key Performance Indicators (KPIs) agreed upon by customers, Fleet Cells, and Crew Management.
- Schedule and report regular service performance reviews in line with expectations agreed with customers, recommending actions to support continuous improvement.
- Responsible for the crewing elements of budget ownership and reporting, negotiating with customers in cooperation with Fleet Managers.
- Proactively identify and address crew retention risks and issues, working with relevant stakeholders to mitigate risks.
- Foster diligent usage of ShipSure as the system of record for all crewing activities.
- Guide Vessel Coordinators in planning for crew changes.
- Oversee industrial relations for assigned fleets.
- Assist HSSEQ in accident investigations related to crewing and implement corrective/preventive action.
About You:
- You possess 5 years of experience in the maritime or shipping industry, preferably in supplier, manager, or owner roles.
- You have an excellent understanding of all aspects of crew operations.
- Demonstrate a strong customer service mindset and experience.
- Show analytical skills, organizational skills, collaboration skills, and communication skills.
- Able to make change happen, be a positive team player/leader, and communicate effectively.
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