Global Key Account Service Expert

4 days ago


Oslo, Oslo County, Norway ABB E-mobility Full time

As a Global Key Account Service Expert, you will be responsible for managing customer service interactions by leading global key accounts and driving business improvement projects.

Account Management:
  • Serve as the primary point of contact for all service-related interactions with global key accounts.
  • Provide customers with a consolidated view of service performance and oversee initiatives to enhance satisfaction and service quality.
  • Monitor and drive improvements in account service revenues and costs, focusing on monetization of the installed base.
  • Develop and maintain relationships with key customers at executive level.
Project Execution:
  • Lead global customer service projects, such as campaigns and retrofits, coordinating with local teams and ABB contributors.
  • Oversee cross-functional initiatives to enhance service offerings and customer satisfaction.
What We Offer:
  • Work with the best specialists in their field, in a diverse environment with unparalleled global reach.
  • Feel inspired by our fast growth.
  • Own your part in enabling a future of sustainable and efficient mobility.


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