Junior Collaboration Analyst

22 hours ago


Stavanger, Rogaland, Norway Kinly's Global Services Full time

Job Description

The Global IT Service Desk is a busy and energetic team working from multiple countries around the world. The Service Desk acts as a central point of contact for the business, providing high-quality support to enable Kinly to deliver the best possible service to its customers.

As a Help Desk Technician, you will be responsible for:

  • Triage, processing and resolution of IT service requests
  • Support onboarding and offboarding of Kinly employees
  • Maintenance of IT Asset Management records in ServiceNow
  • Escalation of inquiries and tasks to IT Services Intermediary, Senior Analysts or IT Services Manager as needed
  • Providing support to local departments in Norway
  • Ensuring compliance with Kinly's IT processes and policies

This role requires excellent customer service skills, good oral and written communication skills, knowledge of Microsoft products, including Windows/Office 365, and basic knowledge of laptop setup (hardware acquisition).

We offer a competitive salary package, comprehensive training, and opportunities for career advancement. If you are passionate about IT and enjoy working in a fast-paced environment, we encourage you to apply for this role.



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