Junior IT Services Analyst

17 hours ago

Stavanger, Rogaland, Norway Kinly's Global Services Full time
Are you ready to take the step into the IT world?

We at Kinly are looking for an energetic and curious IT enthusiast who wants to take on the role of our new Junior IT Services Analyst

Join our team supporting colleagues around the world.

At our office in Stavanger, and with some trips to Oslo, we work to provide good support to all employees, so they can be productive. For us, IT support is about more than just fixing problems – it's about making people's days a little easier and more efficient

Are you proactive, enthusiastic, positive and solution-oriented? You may be an IT student or recent graduate who loves technology, loves helping others, and has a smile that makes people feel seen and cared for Or maybe you just have a genuine interest, are passionate about the subject and want a cool part-time job? You are ready for new challenges, like to wrap your head around IT problems and are hungry to learn more every day? This is your chance to develop a career, gain good experience, and be part of a team that makes the job rewarding - are you in?

Send us your application We look forward to hearing from YOU

As an employer, we can offer a job with exciting challenges in a positive and professionally strong environment. The company has a strong position and we are a leader in large and advanced AV solutions for both the private and public sectors.

Kinly has offices in Oslo, Bergen, Trondheim and Stavanger. In addition, we also have offices in the Netherlands and the UK, as well as the USA. The Norwegian organization consists of approx. 200 employees who are all dedicated to ensuring that our customers get the best collaboration solutions for their needs. We have recently won several new and exciting contracts and therefore need more cheerful colleagues. Are you the one we are looking for?

As a Junior IT Services Analyst, you will be part of the Global IT Service Desk, providing support to our team. Although this position is locally based, we support users worldwide and collaborate with our colleagues to deliver a consistent and valuable service. You will support our global business through direct support at the desk, via phone (Webex/Microsoft Teams) and through our ITSM tool (ServiceNow).

The Global IT Service Desk is a busy and energetic team working from multiple countries around the world. The Service Desk acts as a central point of contact for the business, providing high-quality support to enable Kinly to deliver the best possible service to its customers. Furthermore, we provide our employees with effective tools, sound advice and first-class IT support services. We work hard to ensure customer satisfaction, and support our employees in their work so that they can be productive and feel valued after contacting us.

Areas of responsibility

  • Compliance with Kinly's IT processes and policies, including handling support requests
  • Contribute to the maintenance of IT Asset Management records in ServiceNow, including management of new, moved, and retired laptops and other hardware
  • Support onboarding and offboarding of Kinly employees
  • Triage, processing and resolution of IT service requests
  • Support and maintain Kinly's user environments (Windows 10, 11/O365, Azure, Active Directory)
  • Provide support to local departments in Norway
  • Escalate inquiries and tasks to IT Services Intermediary, Senior Analysts or IT Services Manager as needed

Qualifications

  • Good customer service skills
  • Good oral and written communication skills
  • Knowledge of Microsoft products, including Windows/Office 365
  • Basic knowledge of laptop setup (hardware acquisition)
  • Passion for IT with an enthusiastic and open-minded approach
  • Provide warm and friendly customer service so that users feel valued

What can we offer you?

  • By working with Kinly, we can offer you the experience you need to develop a career in IT in a challenging and dynamic environment.
  • The IT Services team will provide full training and support, making this role ideal for those looking to enter the IT industry
  • Experience with IT tools and platforms such as Windows 10/11, Office 365, Azure and Active Directory
  • A workplace where enthusiasm, innovation and personal development are in focus

We encourage all qualified candidates, regardless of ethnicity, gender, cultural background, sexual orientation, etc. to apply for this position. We value and want to build diverse teams and we are committed to creating an inclusive work environment where everyone can thrive and succeed. Your unique background and experience can help enrich our team and our organization.

About the employer

Kinly specializes in designing communication solutions that make it easy for people to work together around the world.

We are a leading global supplier of AV, video and collaboration solutions. We are not married to one manufacturer, but instead have a long and happy relationship with the world's leading manufacturers of this type of equipment. That is why we choose from the best, and design flexible solutions according to needs and wishes. The whole spectrum: consulting, design, installation, implementation and operation of the solutions we deliver, is our area of expertise.

Change and new technology can be scary for many. But we are with you every step of the way, and we won't give up until everyone is confident in the solution and can easily work together – no matter where they are.

Kinly is half Norwegian and half Dutch with roots dating back to 1998. Our head office is located in Amsterdam. We also have 15 branch offices. In Norway, we are well represented with offices in Oslo, Stavanger, Bergen and Trondheim. Kinly employs around 1,200 dedicated people and has a turnover of over 260 million euros. And we have over 2,500 satisfied customers in more than 125 countries, all of whom benefit from our 24/7 customer service.

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