Service Management Specialist

4 days ago


Oslo, Oslo County, Norway Blackapple Solutions LLC Full time
About the Job

We are looking for a Service Management Specialist to join our team at Blackapple Solutions Ltd. As a Senior ITSM professional, you will be responsible for analyzing the current Service Desk model and implementing improvements to increase efficiency and reduce costs.

Key Responsibilities
  • Develop and implement a new Service Desk structure, including roles, responsibilities, resources, and tools.
  • Analyze the current Service Desk model to identify opportunities for improvement.
  • Collaborate with stakeholders to ensure alignment with business objectives.
Requirements
  • Strong understanding of IT Service Desk management (ITIL) and IT service management frameworks.
  • Experience in planning, design, and implementation of Service Desk models/organizations in larger enterprises.
  • Ability to work effectively in a team environment.


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