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Technical Support Specialist

2 weeks ago

Oslo, Oslo County, Norway Wipro Full time

Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future ready, sustainable businesses.

About the Role:
  • This position plays a key role in providing exceptional first-level support for client's diverse technical environment, with a focus on digital-first support and occasional onsite presence at client locations worldwide.

The team ensures quick resolutions to IT service issues, supporting both resident and dispatch technicians who manage incident tickets and offer in-person assistance. Strong communication skills and a customer-focused approach are essential for resolving issues effectively.

Key Responsibilities:
  • Provide onsite support at client research hubs (5 global locations) during local business hours, ensuring availability of peripheral stock through business administrators.
  • Offer support 4 hours per week at each site, managing peripheral stock (mice, keyboards, monitors) for the research hubs.
  • Certifications: CompTIA A+, CTS (Certified Technology Specialist), Azure Fundamentals, or equivalent are highly valued in this role.