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Support Advisor

7 days ago

Oslo, Oslo County, Norway TN Norway Full time

We are looking for a talented Client Relations Specialist to join our team at TN Norway.

About Us

Our company is committed to delivering exceptional customer experiences and building long-lasting relationships with our clients.

Job Description

The ideal candidate will have excellent communication skills, both written and verbal, and be able to work independently and within a team.

Key Responsibilities
  • Handle phone calls with customer queries and provide resolution to end users.
  • Record case resolutions in the contact center tool based on client communication via phone, email, chat etc.
  • Ensure that cases are resolved within case life cycle, as per individual balanced scorecard.
  • Escalate priority issues per client specifications to the immediate lead as applicable.
Requirements
  • Near native (interpreted as CEFR level C1) or native Norwegian language and at least intermediate English skills (B1+) in writing and speaking to understand documentation and log accurately in the client systems.
  • Previous experience in an outsourced customer service environment is of advantage.
  • Possesses an advanced understanding of using computers and is effectively able to multi-task across systems and applications.