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Support Advisor
7 days ago
We are looking for a talented Client Relations Specialist to join our team at TN Norway.
About UsOur company is committed to delivering exceptional customer experiences and building long-lasting relationships with our clients.
Job DescriptionThe ideal candidate will have excellent communication skills, both written and verbal, and be able to work independently and within a team.
Key Responsibilities- Handle phone calls with customer queries and provide resolution to end users.
- Record case resolutions in the contact center tool based on client communication via phone, email, chat etc.
- Ensure that cases are resolved within case life cycle, as per individual balanced scorecard.
- Escalate priority issues per client specifications to the immediate lead as applicable.
- Near native (interpreted as CEFR level C1) or native Norwegian language and at least intermediate English skills (B1+) in writing and speaking to understand documentation and log accurately in the client systems.
- Previous experience in an outsourced customer service environment is of advantage.
- Possesses an advanced understanding of using computers and is effectively able to multi-task across systems and applications.