Customer Experience Analyst

2 weeks ago

Oslo, Oslo County, Norway Allente Danmark AS Full time

At Allente, we're on a mission to deliver exceptional customer experiences across the Nordics.

The role of our Customer Service Analyst is to analyze trends, optimize processes, and ensure our customers receive the best possible service.

Key Responsibilities:
  • Analyze KPIs and turn numbers into actionable insights
  • Work closely with vendors and internal teams to forecast, plan, and optimize
  • Identify trends, bottlenecks, and opportunities for improvement
  • Present findings to drive real change
  • Ensure efficient use of resources and stay cost-effective
  • Improve customer service by leveraging data-driven insights
Requirements:
  • Strong analytical skills with a business mindset
  • Natural ability to present insights effectively
  • Excellent collaboration and communication skills
  • Able to solve problems and improve processes
  • Proficient in data tools (Excel, Power BI, SQL, Tableau)
  • Focused on delivering exceptional customer experiences
Benefits:
  • Paid extra days off on top of standard vacation time
  • Comprehensive insurance and pension plans
  • Allente TV subscription for personal use
  • Career growth opportunities in a young company
  • International experience and the chance to make a real impact

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