Customer Service Leadership Role
5 days ago
Wolt is on a mission to make cities a better place to live with the help of technology. We're an international and dynamic team with flat hierarchies in a start-up atmosphere.
We're looking for a Customer Service Leadership Role to manage our Norwegian support team and work with other leads to develop and inspire high-quality standards of service that we provide to customers and partners throughout Norway.
Key Responsibilities:
- Mentor and manage a team of 20+ Support Associates, identifying top talent and creating an environment for development through encouragement and empowerment.
- Set structure and direction as an operational leader, developing clear guidelines for efficient handling of high-quality interactions with couriers, customers, and restaurants.
- Lead by example and raise the bar for customer service, setting targets and striving to beat new records as a company.
- Data-driven decision making: identify patterns and insights, translate them into actions and improvements.
Requirements:
- Leadership experience from customer service roles in high-paced environments.
- Pasionate about customer experience, with excellent communication skills.
- Familiarity with tech tools and ability to learn and teach others.
- Ability to think critically, balance conflicting priorities, and act confidently under ambiguity.
- Fluency in Norwegian and English.
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