Customer Service Leadership Role

5 days ago


Oslo, Oslo County, Norway Wolt Full time

Wolt is on a mission to make cities a better place to live with the help of technology. We're an international and dynamic team with flat hierarchies in a start-up atmosphere.

We're looking for a Customer Service Leadership Role to manage our Norwegian support team and work with other leads to develop and inspire high-quality standards of service that we provide to customers and partners throughout Norway.

Key Responsibilities:

  • Mentor and manage a team of 20+ Support Associates, identifying top talent and creating an environment for development through encouragement and empowerment.
  • Set structure and direction as an operational leader, developing clear guidelines for efficient handling of high-quality interactions with couriers, customers, and restaurants.
  • Lead by example and raise the bar for customer service, setting targets and striving to beat new records as a company.
  • Data-driven decision making: identify patterns and insights, translate them into actions and improvements.

Requirements:

  • Leadership experience from customer service roles in high-paced environments.
  • Pasionate about customer experience, with excellent communication skills.
  • Familiarity with tech tools and ability to learn and teach others.
  • Ability to think critically, balance conflicting priorities, and act confidently under ambiguity.
  • Fluency in Norwegian and English.


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