Mastercard Network Support Professional

2 days ago


Oslo, Oslo County, Norway Mastercard Full time
About Mastercard
We're a global technology company that powers economies and empowers people in 200+ countries and territories worldwide. Our purpose is to make digital payments secure, simple, smart, and accessible for everyone.

Job Title: Network Enterprise Operations Engineer II
This role involves providing Level two Network support to Mastercard's global network operations command centre. You will manage incident and problem queues, perform deep dive packet capture analysis to identify root causes, and work to continuously improve the network environment. Occasionally, you will provide network operational support for project deliverables, be a member of our out-of-hours on-call support rotation, and assist with training junior staff as needed.

Key Responsibilities
  1. Perform Tier II Network support to the Mastercard business.
  2. Provide Network support to project teams in support of infrastructure deliverables.
  3. Perform proactive network analysis to ensure network integrity and performance is in an optimal state.
  4. Create or update documentation to support the environment as required.
  5. Plan, coordinate, and implement changes to the network following our internal change control process.
  6. Produce reports in support of any issues resolved or progressed by you.
  7. Some on-call responsibility and occasional off hours work required.

Requirements
To be successful in this role, you'll need to have a strong understanding of BGP, IBGP, OSPF routing protocols, as well as experience with Arista routers and switches. You'll also need to be familiar with Cisco routers/switches, ASR, ISR, Nexus 5K, 7K, 6k, 9K, 3540, 3850, firewalls, Checkpoint, Cisco ASA, and Palo Alto. Additionally, you should have knowledge of SDWAN practical exposure in supporting and maintaining SDWAN infrastructure, Aruba WiFi WAN deployments, and WAN Communications (MPLS/GRE Tunneling). Automation experience, delivering change or provisioning via the use of automation tools, is also desired.

Our Culture
At Mastercard, we foster a culture of innovation, collaboration, and continuous learning. We're committed to attracting and retaining top talent and offer competitive compensation and benefits packages. If you're passionate about technology and customer service, we encourage you to apply for this exciting opportunity.

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