
Customer Support with Norwegian Language
1 day ago
At Smart-Recruitments, we are a specialized recruitment company with a global network. We provide permanent recruitment solutions for leading companies across various industries.
We offer fast and efficient recruitment completely online. Our goal is to connect talented individuals with exciting career opportunities.
Your tasks will include handling incoming user requests via telephone, email, and chat. You will log call details into case management systems and provide responses and resolutions within SLA to customers.
To achieve the highest Customer Satisfaction Survey scores, you will actively update customers on status and resolution progress. You will also deliver high-caliber customer service for post-sales requests including delivery, warranties, and refunds.
In addition, you will provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction.
To be successful in this role, you must have fluency in Norwegian language (at least C2) and fluent English language (at least B2). You should also possess customer orientation, problem-solving skills, and teamwork experience.
We offer a base salary of 1346€ gross x 12 months - with accommodation included. You will also receive a monthly performance bonus. Additionally, you will work full-time (40h/week) with a fixed-term Portuguese employment contract in accordance with Portuguese labor law.
Health insurance coverage for both public and private sectors will be provided. A paid flight ticket to Lisbon will also be offered.
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