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Service Coordinator Dispatcher

2 weeks ago

Bærum, Viken, Norway ABB E-mobility B.V. Full time
About the Role

We are seeking a talented Service Coordinator Dispatcher to join our team at ABB E-mobility B.V. in Norway.

This role is responsible for providing vital support to the E-mobility entity in Norway, ensuring efficient and effective business operations, and boosting customer satisfaction by performing tasks to high quality standards.

Key Responsibilities
  • Assign and schedule service appointments to Field Engineers based on availability, location, and urgency.
  • Maintain constant communication with Field Engineers, ensuring they are informed of any changes in schedule or instructions.
  • Address customer complaints or concerns, providing timely updates and ensuring their issues are resolved satisfactorily.
  • Manage the Service order process from quotation to invoicing and cash collection.
  • Help implement relevant policies and procedures and contribute to regular reviews.
  • Keep the system up to date with correct asset data.
  • Ensure correct spare parts are ready for Field Service capacity and timing planning.
Requirements
  • 2 or more years of experience in an industrial environment working as a planner with knowledge or interest in electronics in a B2B market.
  • Training in specific tools is foreseen, and knowledge of Microsoft Office is mandatory.
  • A collaborative, solution-focused approach and strong written and spoken communication skills.
  • Fluent Norwegian and English are required.