Chief Customer Engagement Officer

11 hours ago


Oslo, Oslo County, Norway Telenor Full time

At Telenor, you own your career. Here, you'll have the opportunity to make the most of your dreams and expertise while contributing to technological innovations that are barely even imagined today.

We are seeking a strategic and results-driven leader to join our Commercial department as the Head of Customer Base Management. You will play a key role in optimizing our customer retention, engagement, and revenue growth strategies.

You will develop and execute a comprehensive customer base management strategy aimed at strengthening long-term retention and driving revenue growth. Through data-driven insights, you will lead initiatives to reduce churn, increase engagement, and create opportunities for upselling and cross-selling.

  1. Develop and execute a customer base management strategy that strengthens long-term retention and revenue growth.

  2. Lead initiatives to reduce churn, drive engagement, and maximize upsell and cross-sell opportunities.

  3. Oversee 1:1 customer communication and CRM strategy, using data and insights to enhance personalization and relevance.

  4. Collaborate closely with teams across channels, digital, marketing, analytics, and product to create seamless and engaging customer experiences.

  5. Drive digital self-service initiatives to improve customer experience while optimizing operational efficiency.

  6. Analyze customer data and behaviors to refine segmentation, targeting, and campaign effectiveness.

  7. Lead and develop a high-performing team, fostering a data-driven and customer-centric culture.


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