Operations Assistant

2 weeks ago


Oslo, Oslo County, Norway Two Full time
About the Role:

We're seeking a highly motivated and detail-oriented Operations Assistant to join our growing Operations team. This part-time role offers a minimum of 10 hours per week, with the potential for up to 20 hours, covering evening and weekend shifts.

As part of our dynamic operations team, you'll play a key role in safeguarding Two's financial ecosystem by detecting and preventing fraud, optimising credit risk exposure, and ensuring customer queries are resolved efficiently.

Responsibilities:
  • Monitor and analyse transactions for potential fraud
  • Collaborate with the Risk Operations Analyst on end-to-end fraud investigations
  • Communicate with merchants to resolve fraud-related issues and handle credit escalations
  • Support customers via live chat, phone, and email
  • Work closely with the Customer Support team to provide an excellent experience for merchants and buyers
Requirements:
  • Currently pursuing an undergraduate or graduate degree (with at least one year completed)
  • Available to work evening and weekend shifts
  • Proactive, confident, and comfortable taking ownership of tasks
  • Strong work ethic and eagerness to learn
  • Previous experience in customer support, operations, administrative roles, or relevant personal projects is a plus
  • Excellent written and verbal communication skills
  • Native or fluent Norwegian speaker
  • Fluent in both written and spoken English
Benefits:
  • Paid part-time position
  • Flexible hours to accommodate your university schedule
  • Subsidised lunch in Oslo office
  • Opportunity to work on the cutting-edge B2B payment system


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