E-commerce Success Specialist

2 days ago


Oslo, Oslo County, Norway Instabee Group Full time

At Instabee Group, we're committed to empowering our merchants to reach their full potential. As a key member of our team, you'll play a vital role in supporting our merchants and driving their success.

In this role, you'll be responsible for handling day-to-day challenges, resolving tech issues, managing pick-up delays, providing partner portal guidance, and onboarding new users. You'll also be supporting medium and smaller merchants post-launch, ensuring they have the tools and insights needed to maximize growth and build strong partnerships.

Your responsibilities will include:

  • Overseeing general communication and information sharing, keeping all merchants informed and empowered.
  • Taking a hands-on approach in operations, following up on issues like damaged or lost parcels, cancellations, return processes, customs handling, and inefficiencies at terminals.

We're looking for someone who is a strong relationship builder, a natural problem solver, and an outstanding communicator. If you have 1-3 years of experience in customer support, sales, or similar roles, and a proven understanding of business, we'd love to hear from you.

We offer a competitive salary, modern office space in Oslo, pension plan, health insurance, office catering, and social events. If you're interested in joining our team, please apply now



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