Support Operations Manager

16 hours ago


Oslo, Oslo County, Norway TN Norway Full time

We are seeking a highly skilled Support Operations Manager to join our team in TN Norway. As a Support Quality Associate, you will play a crucial role in managing day-to-day operations, ensuring exceptional customer experiences, and driving quality assurance initiatives.

Key Responsibilities
  1. Operational Management: Manage day-to-day operations, including case management, data analysis, and report generation.
  2. Quality Assurance Initiatives: Develop and implement quality assurance initiatives to ensure exceptional customer experiences.
  3. Training and Development: Collaborate with enablement teams to create training programs, boot camps, and documentation to enhance customer support capabilities.
  4. Team Leadership: Lead and manage a team of support agents, providing guidance, coaching, and feedback to ensure high-quality customer support.
About the Role

This is an exciting opportunity to join a world-renowned customer support team and contribute to shaping the customer experience. As a Support Operations Manager, you will have the chance to manage day-to-day operations, drive quality assurance initiatives, and lead a team of support agents.

Requirements
  1. Operational Management: Proven experience in operational management, including case management, data analysis, and report generation.
  2. Leadership Skills: Strong leadership skills, with the ability to motivate and guide a team of support agents.
  3. Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex ideas simply.
  4. Technical Skills: Proficiency in CRM software, Microsoft Suite, and cloud-based applications.
Benefits

We offer a competitive compensation package, including annual cash bonuses, commissions, stock grants, and a comprehensive benefits program. Our company culture values employee growth and development, with opportunities for career advancement and professional development.


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