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Risk and Collections Manager
2 weeks ago
We are looking for a Risk and Collections Manager to join our team at TN Norway.
About the Job:This role is part of our Operations team, which encompasses several verticals including Customer Support, Risk and Collections. As a Risk and Collections Manager, you will be responsible for ensuring timely repayments from our buyers, improving internal processes to optimise our collections efforts, and leveraging automation where relevant.
In this role, you will have the opportunity to refine and automate our collections strategies across multiple jurisdictions, and contribute to process improvements that enhance efficiency and repayment rates. This role is ideal for someone who enjoys solving problems, optimising operations, and working in a fast-paced environment.
Responsibilities:
- Developing and optimising collections strategies across multiple markets to improve repayment rates as volume grows.
- Streamlining policies, processes, and automations to enhance efficiency and address operational challenges.
- Managing key collections functions, including outreach efforts and collections queries from internal and external stakeholders.
- Tracking and reporting on key collections metrics, ensuring SLAs are met and identifying trends to inform strategic decisions.
- Collaborating with internal teams to streamline debt recovery efforts and processes to help us achieve our objectives.
- Ensuring compliance and best practices in day-to-day operations, adjusting processes based on changes to regulation.
Qualifications:
- 1-3 years of experience in an operational role
- Interest and experience in building automations to drive efficiency
- Strong attention to detail - you always ensure things are running smoothly and don't shy away from diving deep into a problem
- Strong analytical mindset with the ability to make data-driven decisions
- Ability to work independently and manage time effectively
- Experience working in a start-up or fast-paced environment is a plus
- Experience in payments or business lending is a plus
