IT Support Specialist

3 days ago


Oslo, Oslo County, Norway Sharp Brains Full time
About the Role

Sharp Brains is seeking a skilled IT Support Specialist to provide top-notch technical assistance to our clients. As a key member of our team, you will be responsible for resolving hardware and software issues in a timely and efficient manner.

Key Responsibilities:
  • Provide first/second-level contact and problem resolution for customer issues
  • Work with vendors to remediate complex AV issues as needed
  • Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10, and Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications
  • Maintain ticket updates for all reported incidents
  • Perform general preventative maintenance tasks on computers, laptops, and printers
Requirements

To be successful in this role, you will need to possess the following skills and qualifications:

  • More than 4 years of experience in IT Support
  • Broad experience in IT with a basic understanding of Networks, Servers, Audio/Visual, Smart Devices, and Telecoms
  • Excellent communication and problem-solving skills
  • Able to work independently and as part of a team


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