
Customer Support Excellence Specialist
11 hours ago
We are seeking a skilled Customer Support Excellence Specialist to join our team in TN Norway. As a Support Quality Associate, you will play a crucial role in ensuring exceptional customer experiences and driving quality assurance initiatives.
Key Responsibilities- Trend Analysis and Data-Driven Insights: Identify key trends and patterns in customer interactions, and deliver actionable data-driven insights to inform business decisions.
- Grade Cases and Deliver Feedback: Evaluate and grade customer cases, provide constructive feedback to support agents, and identify areas for improvement.
- Develop and Maintain Reports: Design, develop, and maintain reports on grades, CSAT scores, and other key performance indicators.
- Sales Enablement and Documentation: Collaborate with enablement teams to create training programs, boot camps, and documentation to enhance customer support capabilities.
This is an exciting opportunity to join a world-renowned customer support team and contribute to shaping the customer experience. As a Customer Support Excellence Specialist, you will have the chance to drive quality assurance initiatives, analyze data, and provide actionable insights to inform business decisions.
Requirements- Data-Driven Decision Making: Strong analytical skills and ability to interpret complex data sets.
- Excellent Communication: Excellent verbal and written communication skills, with the ability to articulate complex ideas simply.
- Technical Skills: Proficiency in CRM software, Microsoft Suite, and cloud-based applications.
- Industry Knowledge: Familiarity with the construction industry and its challenges.
We offer a competitive compensation package, including annual cash bonuses, commissions, stock grants, and a comprehensive benefits program. Our company culture values employee growth and development, with opportunities for career advancement and professional development.
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Oslo, Oslo County, Norway TN Norway Full timeWelcome to our dynamic and inclusive team at TN Norway, where we're passionate about delivering exceptional customer experiences.Job OverviewWe're seeking a highly skilled Norwegian speaking customer support specialist to join our team in Athens, Greece. As a key member of our customer care team, you will be responsible for providing top-notch support to our...
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Customer Support Professional
4 days ago
Oslo, Oslo County, Norway TN Norway Full time**Job Description:**OverviewTN Norway seeks a highly skilled Customer Support Specialist to join our team in Oslo, Norway.The ideal candidate will have a strong background in software solutions and excellent communication skills.This role is critical to ensuring the success of TN Norway's customers by enhancing their everyday work efficiency within the...
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Customer Support Specialist
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Business Support Specialist
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Norwegian Customer Support Specialist
4 days ago
Oslo, Oslo County, Norway TN Norway Full timeJob SummaryWe are seeking a skilled Norwegian customer support specialist to join our team in Athens, Greece. The ideal candidate will have superior Norwegian language skills and a customer service mindset.Key ResponsibilitiesProvide assistance to businesses by enhancing their online presence across the world's most famous search engine.Investigate issues...
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Customer Service Specialist
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IT Support Specialist
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Hybrid Customer Support Role in Greece
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Dynamic Customer Support Position for Athens
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Operational Excellence Specialist
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Technical Support Specialist
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Customer Retention Specialist
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Senior Technical Support Specialist Position
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Customer Support Specialist
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Technical Support Specialist
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Oslo, Oslo County, Norway TN Norway Full time**Job Summary:**We are seeking a seasoned IT professional to fill the position of Customer Support Specialist at TN Norway.The successful candidate will possess a deep understanding of software solutions and exceptional communication skills.This role is pivotal in ensuring the success of TN Norway's customers by providing top-notch support and maintaining...
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Customer Support Specialist
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Desktop Support Specialist
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Oslo, Oslo County, Norway Sharp Brains Full timeJob DetailsSharp Brains is seeking an experienced Desktop Support Specialist to provide technical assistance and support for our clients. The ideal candidate will have a strong background in IT and excellent communication skills.The successful candidate will be responsible for providing timely and effective support for desktop-related issues, including...
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Customer Relationship Specialist
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IT Support Expert
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