Riga Client Support Expert

1 week ago

Oslo, Oslo County, Norway Cross Border Talents Full time

Key Performance Indicators (KPIs):

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As a Norwegian Customer Support Agent, your success will be measured by the following KPIs:

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  • Response time: Handle incoming requests in a timely manner.">
  • Handle time: Ensure each interaction is efficiently resolved.">
  • Resolution rate: Achieve high rates of successful issue resolution.">
  • Client satisfaction: Deliver exceptional customer experiences consistently meeting quality standards.">
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Requirements:

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To excel in this role, you should have:

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  • Upper-intermediate Norwegian (B2) and fluent English (C1) for both verbal and written communication.">
  • Previous experience in customer-facing roles, preferably in a similar industry.">
  • Strong computer literacy with a typing speed of at least 50 words per minute and 90% accuracy.">
  • A positive attitude, being optimistic, friendly, and self-motivated with a strong focus on problem-solving.">
  • Excellent teamwork and communication skills.">
  • Flexibility to work varied shift hours and adapt quickly to changing priorities.">
  • A clean criminal record and willingness to participate in a background check during the recruitment process.">
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What We Offer:

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In exchange for your hard work and dedication, we provide:

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  • Paid training and continuous professional development opportunities.">
  • Flexible shifts within operational hours of 7:30 AM - 12:30 AM, Monday to Sunday (40 hours per week).">
  • The possibility of hybrid work after the initial 3 months based on performance.">
  • Relocation support to help you settle in Riga.">
  • A modern and dynamic work environment in a pleasant workspace.">
  • Regular team-building events and activities to foster a great workplace culture.">
  • Comprehensive benefits package, including premium medical insurance and flexible work-from-home options.">
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Join us and take the first step towards an exciting career in customer service.

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