Remote IT Help Desk Technician

19 hours ago


Oslo, Oslo County, Norway Sharp Brains Full time
About the Position

Sharp Brains is seeking a skilled Remote IT Help Desk Technician to provide technical support and assistance to our clients remotely. As a key member of our team, you will be responsible for resolving customer issues and maintaining accurate records of customer interactions.

Key Responsibilities:
  • Provide remote technical support and assistance to customers
  • Resolve hardware and software issues in a timely and efficient manner
  • Work with vendors to remediate complex AV issues as needed
  • Maintain accurate records of customer interactions
Requirements

To be successful in this role, you will need to possess the following skills and qualifications:

  • More than 4 years of experience in IT Support
  • Strong knowledge of desktop operating systems and applications
  • Excellent communication and problem-solving skills
  • Able to work independently and as part of a team


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