Internal Sales, Projects and Quality Coordinator Norway

Company Description

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, filtration systems, and predictive digital monitoring technologies.

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards.

John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries.

Job Description

We have an exciting opportunity for an Internal Sales, Project & Quality Coordinator to join the team. This is a multifaceted role, the individual will play a crucial part in supporting sales and project execution activities from start to finish. Responsibilities include assisting Sales Engineers with quotes and customer follow-up, preparing sales bids for standard products, and developing technically and commercially sound quotations for complex filtration systems. The role involves managing projects from order entry through to delivery, ensuring all technical and commercial aspects are aligned with customer and industry requirements. Additional duties include customer service, reviewing technical drawings, cost calculations, and maintaining quality through root cause analysis, corrective actions, and continuous improvement initiatives. The position also supports local office administration and contributes to the development of efficient workflow practices.

This role is based from our Stavanger site working Monday to Friday normal office hours.

John Crane is an equal opportunity employer. We celebrate diversity and are committed to crafting an inclusive environment for all employees.

Duties & Responsibilities (not limited to)

• Follow up and support Sales Engineers on quotes and sales activities
• Sales quotes and bidding for simple products
• Commercially prepare complex filtration and system quotations
• Customer service
• Manage projects from order to delivery including order entry, document submittals, planning and customer follow up
• To ensure commercial and technical compliance of all project orders and put in place project milestones and ensure timely completion of these milestones
• Capable of reviewing drawings and prepare cost calculations
• Administrating the local office services
• Root cause analysis and implementation of corrective and preventative action for process related concerns.
• Responsible for continual improvement activities to enhance the quality system
• Ensure that products and processes comply with the relevant Customer requirements, Industry regulations and the requirements of the quality management system.
• Develop local workflow practices
• Analyse failure, corrective and preventive action to respond to customer complaints
• Back up for Order coordinator
• Work to achieve John Crane's environmental targets

Qualifications

• Norwegian and English written/spoken level fluent
• Excellent organising skills and ability to work independently
• Good customer facing, presentation, communication skills
• Technical knowledge
• Ability to assess commercial, contractual and technical risks associated with customer documentation and communications
• Document handling Experience
• SAP Experience

Additional Information

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Network, and Neurodiversity.

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network.

Join us for a great career with competitive compensation and benefits, while helping engineer a better future.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career's website (Careers - Smiths Group plc)