Head of Reception

Head of Reception

Location: Trevarefabrikken, Henningsvær, Norway
Type: Full-Time % position with seasonal variations)
Start:  Ideally September - October 2025, with some flexibility

About Trevarefabrikken

Trevarefabrikken is a vibrant cultural space in Henningsvær, Lofoten - a place where people gather to enjoy food, music, nature, community, and culture under one roof. Set in a renovated carpentry and cod liver oil factory, we've created a home for a hotel, café, restaurant, bar, yoga studio, sauna, and a lively event space.

We operate with a small, tight-knit year-round team that grows significantly during the summer season. Everyone pitches in where needed, and we value collaboration, initiative, and the ability to adapt.

The Role: Head of Reception

We're looking for a Head of Reception who is enthusiastic about hospitality and thrives in a place where no two days are the same. This role combines guest hosting, booking management, systems admin and customer communication - not only for the hotel, but for the wider Trevarefabrikken experience. This includes sauna, yoga classes, TrevareTur (our ski touring concept), the restaurant and bar, B2B events and our cultural offerings.

You'll be a key point of contact from the moment someone books to the moment they leave - whether it's a solo traveler on a yoga retreat, a couple coming for a calm autumn weekend, or a group of friends visiting for live music and dancing late into the night.

You'll also support our housekeeping and breakfast teams, and work closely with the rest of the Trevare team to make sure everything flows. In this small and collaborative setting, you may occasionally take on light maintenance or general support tasks, depending on what's needed that day.

This is an 80–100% full-time position, with a workload that naturally follows the rhythm of the seasons. Summer and ski season are our busiest times, with more hands-on hours and activity, while quieter months allow more flexibility and planning time. Please note that Trevarefabrikken is usually closed from mid-December until the end of January.

This is a role where you can truly contribute to shaping the guest experience and improving how we work. If you're someone with ideas and the drive to implement them, there is plenty of room to leave your mark.

What You'll DoGuest Experience & Operations

• Lead the reception with a hands-on approach - from welcoming guests and managing bookings to solving problems on the spot

• Be the main contact for guest communication & information at Trevarefabrikken - via email, phone and face-to-face conversations

• Welcome and check in guests, show them to their rooms, and create a friendly and informed first impression

• Share what's happening at Trevare - from sauna sessions to concerts, pop-up events, club nights, flea markets, yoga classes, festivals and more

• Coordinate with restaurant/bar/events teams to support a seamless guest experience 

• Work closely with housekeeping and breakfast teams to align routines and support high standards

• Support long-stay guests with requests (towels, restocking, etc.)

• Keep guest-facing spaces clean, welcoming, and functional

Strategic & Administrative Support

• Support the Hotel Manager in maintaining booking systems and integrations (e.g. PMS, website, third-party platforms)

• Keep the website and other platforms updated with relevant information

• Help monitor room availability, booking flows, and pricing strategies 

• Assist in collecting and analyzing guest feedback from reviews

• Maintain and create routines and checklists in tools like Notion and Asana

• Participate in strategic and cross-departmental meetings when relevant, helping align guest services with sales, events, and hospitality goals

• Help manage logistics related to TrevareTur and other seasonal experiences

• Support with shift planning and basic HR admin related to reception, housekeeping and breakfast

Who You Are

• Experienced in reception, bookings, or guest service roles - ideally in a hotel or multi-offer venue

• Comfortable balancing guest-facing service with backend system work and practical tasks

• Friendly, professional, and warm - someone who communicates clearly and naturally

• Able to stay organized and calm in high-pressure or fast-changing environments

• Interested in how hospitality connects to culture, nature, community, and atmosphere

• Great at collaborating across departments and contributing to shared goals

• Fluent in English; Norwegian is a bonus

Why Work With Us?

• Join a one-of-a-kind team in one of Norway's most scenic, creative, and dynamic spaces

• Help shape how guests experience a place where hospitality, culture, food, and nature meet

• Be part of a seasonal rhythm - working hands-on in busy periods, with more space for planning and structure in quieter months

• Take on a role with real variety - from hosting guests to improving systems, services and routines
  

• Trevarefabrikken is an equal opportunity employer. We welcome people of all backgrounds and identities to apply, and we're committed to creating a kind, inclusive workplace

For questions regarding this role, please contact our hotel manager Kasper

---