Customer Support Specialist

4 days ago

Oslo, Oslo County, Norway SalesScreen Full time

Engagement:
6 months from January 5th, 2026, with the possibility of a permanent position.

About SalesScreen

SalesScreen is the most comprehensive and effective gamification platform for sales teams. Founded in 2011, we are proud to be recognized as the highest customer-rated product in our niche and have been awarded the best support in the gamification space. Our ambition is to become the #1 sales gamification software platform worldwide, and our support team is at the heart of this mission.

Role Overview

We are looking for a full-time
Customer Support Specialist
to join our dynamic Customer Success team in Oslo. In this role, you will be the first point of contact for our customers, providing chat-based support and, when needed, phone support. You will help customers with everything from simple support cases to more advanced processes, ensuring they get the most out of SalesScreen.

This is a central role in our organization, critical to our ongoing success.This position can be an entry point to multiple career paths within SalesScreen

Key Responsibilities

  • Provide 1st line support to B2B customers via chat, with the possibility of phone support on demand
  • Respond promptly and accurately to customer inquiries, troubleshoot issues, and deliver effective solutions
  • Update and maintain help articles and documentation, ensuring resources are current and user-friendly
  • Collaborate closely with Customer Success Managers and the broader Customer Success team
  • Identify opportunities for process improvement and contribute ideas on how SalesScreen can work better from a support perspective
  • Handle administrative tasks related to customer support, including data entry and reporting

What We're Looking For

  • Attitude and willingness to learn and develop are the most important factors
  • Ability to work independently, take initiative, and proactively identify improvements
  • Experience in technical support and customer care is an advantage
  • Strong communication skills in one of the Scandinavian languages
    and
    English
  • Passion for delivering exceptional customer experiences in a fast-paced environment
  • Ability to handle multiple tasks, prioritize effectively, and maintain attention to detail

Why Join SalesScreen?

  • Be part of a team awarded for the best support in the gamification space
  • Central, high-impact role with potential opportunities for growth across the company
  • Competitive compensation package
  • Gym membership or subsidized sports activities, social gatherings, and a playful company culture

If you are motivated, customer-centric, and eager to grow with a leading SaaS company, we encourage you to apply

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