IT Operations Lead

Take Responsibility – The Position

The IT Operations Lead ensures Stokke's global IT infrastructure is reliable, secure, and user-centric. Leading by example, this role drives operational improvements, coordinates initiatives across teams and partners, and serves as the central point of contact for IT operations. You will work closely with internal stakeholders and external vendors to keep systems running smoothly, safeguard our environment, and enable the business to achieve its goals worldwide.

This position is based in Alesund, Norway and reports to our IT Director

Main Responsibilities
Engage with Vision & Passion

• Champion a secure, compliant, and resilient IT environment across regions, reflecting best practices and Stokke's standards.
• Act as the operational voice of IT—connecting teams, clarifying priorities, and advocating for reliability and user experience.
• Foster a culture of continuous improvement and accountability within IT operations.

Strategize, Implement, Test & Learn

• Take ownership of planning and coordinating updates to cloud and network systems (e.g., Azure, M365).
• Lead efforts in system deployment, monitoring, backups, and user access lifecycle management.
• Implement structured change processes and test-and-learn approaches to validate operational enhancements.
• Facilitate regular team meetings to align goals, timelines, and deliverables.

Accuracy, Optimize & Automate

• Set and maintain standards for hardware and software distribution—from provisioning to decommissioning.
• Drive ongoing improvements in helpdesk services, ITSM workflows, and end-user support processes.
• Ensure IT documentation is current, accessible, and consistent; cultivate knowledge sharing and SOP adherence.
• Define and monitor KPIs for IT services, support expense tracking, and identify cost-saving opportunities.

Collaborate & Report Like a Pro

• Lead or coordinate projects related to infrastructure, security, and workplace technology, representing operations in cross-functional work.
• Oversee vendor relationships, monitor SLAs, and manage escalations to ensure service excellence.
• Communicate performance, risks, and opportunities through clear dashboards, reports, and stakeholder updates.

Better Together – The Ideal Profile

You are a pragmatic, solutions-oriented leader who connects technical rigor with business impact. You build trust, simplify complexity, and uplift team performance—coaching others, aligning stakeholders, and influencing outcomes even without direct authority. You thrive in a global, fast-paced environment and take responsibility for operational excellence.

Experience Required

Education

• Degree or relevant experience in Computer Science, Information Technology, or a related field.

Experience & Skills

• Hands-on experience in IT infrastructure or service operations within a multi-site/global context.
• Familiarity with Microsoft technologies (e.g., Azure, M365) and identity/access best practices.
• Understanding of IT security and compliance frameworks (e.g., GDPR) and industry standards.
• Strong communication, organization, and stakeholder management skills.
• Proactive, solution-oriented approach with the ability to influence without direct authority.

Special Requirements

• Proven experience coordinating updates and deployments across cloud/network environments.
• Experience leading helpdesk process improvements and establishing operational standards.
• Vendor management with SLA oversight and performance tracking.
• High attention to detail; commitment to documentation accuracy and KPI-driven reporting.

Keep Growing – What We Offer

At Stokke, you'll join a purpose-driven global brand committed to quality, connection, and responsible growth. We offer:

• The opportunity to shape and scale IT operations that support Stokke's global business.
• Collaboration across cross-functional teams and trusted external partners.
• Continuous learning and career development in an international setting.
• A culture grounded in our values: Keep Growing, Take Responsibility, Pursue Excellence, and Better Together.

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